Shipping and Handling

We currently deliver to UK mainland only. The cost of shipping within the UK mainland is added at the checkout and depends on the weight of the item(s) being despatched and also the method of despatch. We try to despatch within two working days. Please allow up to 5 days for delivery.

Upon delivery please thoroughly inspect the goods and report damages, errors or faults in the order to us as soon as possible. In the event that goods cannot be inspected on delivery then sign for them as “unexamined”

Report damages, faults or errors to us on either telephone 01584 879 959 or 01239 213 120 or email . In the unlikely event of damage, fault or error you will be entitled to an exchange or full refund. Refunds will be made within 5 working days of our agreement to do so. Products are fully insured while in transit. Report any damage or incomplete deliveries in writing within 7 days of receipt of goods. Rest of the world Shipping, please contact us for a delivery price. Please Note: we only Ship worldwide once payment in full is received.

DMUK Returns Policy

  1. Order Cancellation
    You may cancel your order (or any part of it) at any time before delivery or, for items that are not printed or personalised, within 14 days after delivery. To initiate a cancellation, please contact us with your full name, address, and order reference. You will also need to return the products as outlined below:
  • Returns Address: Please return any parts to the address provided, along with a copy of your Delivery Note, which was supplied with your order.
  • Customised or Made-to-Order Products: You may not cancel your order if the product is customised or made to your specifications and production has already begun at the time we receive your cancellation request.
  • Website Orders: Orders placed through our website will be produced exactly as specified at the time of order.

Note: You are not required to provide a reason for your cancellation; however, a brief explanation will help us improve our service to future customers.

  1. Faulty Goods
  • If you believe that the goods you received were not produced as specified during the ordering process, please email us at [email protected] to discuss the issue.
  • In the unlikely event that you receive faulty goods, please contact us within 48 hours of delivery by emailing [email protected]. We will offer the following options:
    • A replacement or alternative item will be dispatched as soon as possible. The faulty item can either be collected from you at our expense, or we will refund any postage costs you incur to return the item. Your original order will be credited, and a new invoice will be raised for the replacement items.
    • If you do not wish to receive a replacement, please return the faulty item. If upon inspection we confirm the item is faulty, you will receive a full refund, including any postage costs.
  • For any Pel, Speedrite, Tru-Test or Kaiwaka equipment that is faulty beyond 48 hours from the date of delivery, please refer to the separate Return and Repair Guidelines for specific instructions on how to proceed with returns or repairs.

 

  1. Return of Goods
  • If you decide to cancel your order after the products have been dispatched, you will be responsible for returning the items to us at your own cost and risk. We recommend using a tracked delivery service, as we cannot be held liable for any items lost in transit. Products must be returned within 14 days of notifying us. Until the items are returned, you must retain possession of the products and take reasonable care of them.
  • Returned goods must be in their original, undamaged packaging (except where opening is necessary to inspect the product). Products returned in damaged, incomplete, or unsellable condition will be re-valued, and the cost of the defect will be deducted from the refund amount.
  • Refunds will be processed as soon as possible after the goods are received and inspected. If the refund is approved, it will be issued to the original payment method. If you have a credit account with us, the refund may be applied as a credit towards future invoices.
  • For unwanted items returned after 28 days, we will inspect the goods, and if they are in resalable condition, you will be offered a credit voucher rather than a refund.
  1. Statutory Rights
    Our cancellation and returns policy does not affect your statutory rights under UK consumer law.
  2. Return Address:

Returns

Datamars Agri UK LTD

Pheasant Mill

Dunsdale Road

Selkirk

TD7 5DZ

 

Kaiwaka Repairs Policy

 

  1. Order Cancellation
    You may cancel your order (or any part of it) at any time prior to delivery or within 14 days after delivery. To initiate a cancellation, please contact us with your full name, address, and order reference. You will also need to return the products as outlined in our Returns Policy.
    Please note: You are not required to provide a reason for cancellation, though a brief explanation will help us improve our service to customers in the future.
  2. Warranty Period
    All Kaiwaka equipment is covered by an unconditional warranty against faulty fabrics and workmanship.
  3. Faulty Products Under Warranty
    If your equipment is found to be faulty within the warranty period, please return it to our Service Centre for testing and repair. There will be no charge for repairs under warranty.

Please note that this service is currently only available in New Zealand and the United Kingdom.

Please fill out the form on the link below and follow the prompts for further instructions on how to send your garments away for free repair. 

 

https://www.kaiwakaclothing.co.nz/pages/repair-service

 

EFE Repairs Policy

  1. Order Cancellation
    You have the right to cancel your order (or any part of it) at any time before the products are delivered, or within 14 days after delivery. To cancel, please contact us with your full name, address, and order reference. You’ll also need to return the products as outlined in our Returns Policy.
    Note: You are not required to provide a reason for the cancellation, though a brief explanation will help us improve our services for future customers.

 

  1. Warranty Period

All Speedrite and Pel Energizers, Unigizers, and Solar Fencers are covered by a standard 5-year warranty. This warranty can be extended to 7 years by registering your product at https://mydevice.datamars.com/.

 

  1. Faulty Products Under Warranty
    If a product is found to be faulty during the warranty period, we will offer a service exchange. For example, an A15Xi Energizer will be provided in place of a Mains Energizer, and a S1000 will replace a Solar Energizer to ensure that your fence remains functional.
    Please note: The service exchange unit must be returned within 14 days of receiving the repaired product. The exchange unit should be returned in good condition, free from significant wear or damage. If the exchange unit is not returned within this period or is returned in poor condition, it will be invoiced at the full recommended retail price (RRP).

 

  1. Out-of-Warranty Products
    After the warranty period has expired, we will offer a quote for repairs based on the results of our full testing. If the necessary spare parts are available, you will have the option to either repair or replace your unit.

Please Note: If an item has been quoted and we have not received a response within 12 months of quote we reserve the right to dispose of the item.

 

 

 

 

  1. Repair Turnaround Times
    • Under Warranty: For items under warranty, we aim to complete repairs and return your product within 3 working days of receiving the faulty unit. This can change during busy periods or stock constraints.
    • Out of Warranty: For items out of warranty, once you accept the repair quote, we aim to complete repairs and return your product within 3 working days of receiving your approval. This can change during busy periods or stock constraints.

 

Tru-Test Repairs Policy

 

  1. Order Cancellation
    You may cancel your order (or any part of it) at any time prior to delivery or within 14 days after delivery. To initiate a cancellation, please contact us with your full name, address, and order reference. You will also need to return the products as outlined in our Returns Policy.
    Please note: You are not required to provide a reason for cancellation, though a brief explanation will help us improve our service to customers in the future.
  2. Warranty Period
    All Tru-Test equipment comes with a standard 2-year warranty period, effective from the date of purchase.
  3. Faulty Products Under Warranty
    If your equipment is found to be faulty within the warranty period, please return it to our Service Centre for testing and repair. There will be no charge for repairs under warranty.
  4. Out-of-Warranty Products
    For products outside of the warranty period, we will provide a repair quote based on the results of our testing. If the necessary spare parts are available, you will have the option to either repair or replace the unit.
    Please Note: If you do not respond to the repair quote within 12 months, we reserve the right to dispose of the item.
  5. Repair Turnaround Times
  • Under Warranty: For products under warranty, we aim to complete repairs and return your item within 3 working days of receiving the faulty unit. This timeframe may vary during busy periods or due to stock availability.
  • Out of Warranty: For products out of warranty, once you accept the repair quote, we aim to complete repairs and return your product within 3 working days of receiving your approval. Please note that turnaround times may change during busy periods or if stock constraints occur.